Careers

Job Title: Club Houseperson
Department: Housekeeping
Reports to: Housekeeping Manager & Supervisor
Classification: Non-Exempt

SUMMARY

Clean public areas and assist Housekeepers in the cleaning and stocking of all rooms and terrace area in the Clubhouse. 

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Performs cleaning, housekeeping and light maintenance tasks and services throughout assigned property.

• Stocking of carts and closets with general supplies essential to the cleaning and servicing of the member rooms.

• Removal and disposal of trash.

• Assists with the cleaning and sanitizing of shared facilities and common spaces.

• Cleanliness of hallways, stairs, storage areas and closets.

• Cleaning and restocking of fireplaces.

• Vacuums and cleans floors, rugs, furniture and drapes.   Buffs floors.

• Washes inside and outside of windows

• Shampoos carpets when needed.

• Reports any damage, burned out light bulbs and plumbing problems to the maintenance or housekeeping department

• Wash/dry terry cloth and rags throughout shift.

• Assist with Pool towels collection, distribution, washing, and drying as needed.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to follow instruction and provide support to the Housekeepers.

• Ability to work independently.

• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.

• Ability to perform basic repairs and operate tools or equipment used in routine maintenance.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Bilingual skills a plus

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds

 EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

• Ability to read, write, speak, understand and communicate in basic English preferred.

• High School Education

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.

• Must be able to lift up to 50 pounds at times.

Job Title: Server
Department: Food & Beverage
Reports to: Food & Beverage Director
Classification: Non-Exempt

SUMMARY

Provides food and beverage services in a friendly, efficient, and professional manner; ensures a positive experience for all members and guests. 

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets members and guests upon arrival; assists host with seating as needed.

• Ensures delivery of menus/wine lists to patrons and describes all daily specials.

• Takes food and beverage orders accurately and courteously; responds to members and guests questions regarding food and beverage items.

• Opens/presents/pours wines and champagnes in a professional manner as needed.

• Accurately writes tickets for food and beverage items; turns tickets into kitchen/bar in a timely manner; coordinates with kitchen staff to clarify any special requests.

• Maintains complete knowledge of and strictly abides by state liquor regulations; verifies legal drinking age of patrons as needed.

• Reviews food order for accuracy and presentation prior to delivering to patron; coordinates with kitchen staff to rectify any deficiencies.

• Refills patrons’ beverages as requested; monitors patrons during meals to provide for all needs.

• Suggests desserts to members and guests at completion of meal; accurately takes and delivers dessert orders.

• Delivers chits to members and guests upon meal completion.

• Handles all credit card charges as prescribed by standard operating procedures of daily sales.

• Receives signed chits from members and guests ; turns them into manager on a daily basis.

• Clears and resets tables as needed.

• Possesses and maintains thorough knowledge of all beverage selections available and characteristics/description of every wine/champagne on the wine list and by the glass; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.

• Maintains cleanliness and sanitation at all times; performs closing clean-up duties.

• Resolves patron problems/complaints; utilizes own best judgment in resolving issues or refers to management as needed.

• Answers phone in a courteous and timely manner.

• Assists other staff members as needed to ensure optimum service to all members and guests.

• Attends pre-meal meetings as requested by the Manager.

• Completes all necessary paperwork; maintains files and records.

• Performs other duties as assigned by manager.

SUPERVISORY RESPONSIBILITIES

§  None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in restaurant setting preferred

• Thorough knowledge of state liquor regulations; ability to identify when a patron has had his/her alcohol limit

• Strong organizational skills: ability to manage priorities and workflow

• POS knowledge required (Jonas a plus)

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Bilingual skills a plus

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Education

• Food Handlers Certification Card

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand and walk for long periods of time

• Lift and move up to 30 pounds

• Understand and respond to a diverse population

• Coordinate multiple tasks simultaneously

• Calculate figures and amounts

Job Title: Reception Concierge
Department: Residence Club
Reports to: Residence Club Supervisors
Classification: Non-Exempt

SUMMARY

Assist members/guests providing gracious and sincere customer service in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• To understand and respond to all member and guest needs and requests in a friendly, helpful, timely and professional manner.

• To follow all specified procedures in administering the affairs of the concierge desk; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing, arrival amenities and prepare detailed itineraries.

• To assist with coordination of transportation, residence guests, amenity deliveries, and property explanation and orientation.

• To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide members and guests with information regarding points of interest, local services, location, cost, hours of operations, etc. 

• Register(check-in) members/guests and assigns rooms; complies and accommodates special requests whenever possible.

• Create, maintain, replace residence keys

• Operates front office equipment including but not limited to the copy machine, Front desk computers, fax machine, postage machine, etc.

• Processes member/guest check-outs including reconciling billing and following up with receipt documentation.

• Posts and files all charges to members accounts including charges post check out such as transportation charges or in-room amenity charges.

• Maintain an accurate inventory including logging the ins and outs of the property’s Lost and Found.

• Uses proper telephone etiquette and put forth by management.

• Process mail, packages and messages

• Reads the pass-on emails and bulletin board daily; knows of daily activities and meetings taking place in the club.

• Attends department meetings

• Coordinates guestroom maintenance work with the engineering and maintenance department using designated methods

• Communicates with Housekeeping team about daily services, wine tickets,

• Reports unusual occurrences or requests to the Clubhouse Manager

• Knows all safety and emergency procedures and accident prevention policies and procedures

• Maintains the cleanliness and neatness of the front desk area including reporting of inventory shortages and overstocking.

• Execute all of the Shift checklists including reporting and communication

• To be completely familiar with Emergency Procedures and provide calm reassuring assistance to guests, visitors and fellow employees in the event of an emergency.

• Finishing shift by communicating relevant information to following shift members as to set them up for success!

SUPERVISORY RESPONSIBILITIES

§  No supervisory duties are included in this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective decision making skills, and strong problem-solving skills

• Ability to acquire and maintain relationships with Members, staff, and vendors.

• Good presentation skills, strong communication skills (verbal, listening, writing)

• Strong organizational skills

• Ability to use standard software applications 

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Diploma or equivalent required;

Job Title: Guest Services
Department: Residence Club
Reports to: Director of Residences
Classification: Non-Exempt

SUMMARY

Assist members/guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Registers members/guests and assigns rooms; complies with special requests whenever possible.

• Manages room keys

• Operates front office equipment

• Processes member/guest check-outs

• Posts and files all charges to members’ and other accounts

• Assists the accounting department in scanning and filing invoices and AP checks

• Uses proper telephone etiquette

• Reviews the pass-on log and knows of daily activities and meetings taking place in the club

• Coordinates guestroom and Clubhouse maintenance work with the engineering and maintenance department

• Reports unusual occurrences or requests to the Accounting Manager or General Manager

• Knows all safety and emergency procedures and accident prevention policies and procedures

• Maintains the cleanliness and neatness of the front desk area

• Reviews and prepares to run nightly reports

• Verifies and prepares accounts payables for accounting to review

• Responsible for nightly and morning walk-throughs of the clubhouse

• Being proactive and communicating to the appropriate staff any messages that pertain to their department.

SUPERVISORY RESPONSIBILITIES

No supervisory duties are included in this position

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• One-year certificate from college or technical school, six months to one year related experience, or equivalent combination of education and experience.

• 10-key by touch.

• Demonstrated ability to calculate figures and amounts.

• Proficient on Microsoft Word and Excel

• Acute attention to detail.

• Strong organizational skills.

• Commitment to excellence and high standards.

• Excellent written and verbal communication skills.

• Ability to understand and follow written and verbal instructions.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace.

• Excellent guest service experience and decision-making capabilities.

• Ability to work independently

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School education with some college

• Hospitality experience preferred

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Extended periods of standing and sitting

• Computer knowledge

Job Title: Reception / Concierge
Department: The Ruse
Reports to: General Manager
Classification: Non-Exempt

SUMMARY

Assist guests providing gracious and sincere customer service in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• To understand and respond to all member and guest needs and requests in a friendly, helpful, timely and professional manner.

• To follow all specified procedures in administering the affairs of the concierge desk; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing, arrival amenities and prepare detailed itineraries.

• To assist with coordination of transportation, guests, amenity deliveries, and property explanation and orientation.

• To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide guests with information regarding points of interest, local services, location, cost, hours of operations, etc. 

• Register(check-in) guests and assigns rooms; complies and accommodates special requests whenever possible.

• Create, maintain, replace room keys

• Operates front office equipment including but not limited to the copy machine, Front desk computers, fax machine, postage machine, etc.

• Processes guest check-outs including reconciling billing and following up with receipt documentation.

• Posts and files all charges to members accounts including charges post check out such as transportation charges or in-room amenity charges.

• Maintain an accurate inventory including logging the ins and outs of the property’s Lost and Found.

• Uses proper telephone etiquette put forth by management.

• Process mail, packages, and messages

• Reads emails and guest log daily; knows of daily activities and events 

• Attends department meetings

• Coordinates guestroom maintenance work with the engineering and maintenance department using designated methods

• Communicates with Housekeeping team about daily services

• Reports unusual occurrences or requests to the General Manager

• Knows all safety and emergency procedures and accident prevention policies and procedures

• Maintains the cleanliness and neatness of the front desk area including reporting of inventory shortages and overstocking.

• Executes all Shift checklists including reporting and communication

• To be completely familiar with Emergency Procedures and provide calm reassuring assistance to guests, visitors, and fellow employees in the event of an emergency.

• Finishing shift by communicating relevant information to following shift members as to set them up for success!

SUPERVISORY RESPONSIBILITIES

§  No supervisory duties are included in this position 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective decision-making skills, and strong problem-solving skills

• Ability to acquire and maintain relationships with guests, staff, and vendors.

• Good presentation skills, strong communication skills (verbal, listening, writing)

• Strong organizational skills

• Ability to use standard software applications 

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Diploma or equivalent required;