Careers

Job Title: Club Houseperson
Department: Housekeeping
Reports to: Housekeeping Manager & Supervisor
Classification: Non-Exempt

SUMMARY

Clean public areas and assist Housekeepers in the cleaning and stocking of all rooms and terrace area in the Clubhouse. 

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Performs cleaning, housekeeping and light maintenance tasks and services throughout assigned property.

• Stocking of carts and closets with general supplies essential to the cleaning and servicing of the member rooms.

• Removal and disposal of trash.

• Assists with the cleaning and sanitizing of shared facilities and common spaces.

• Cleanliness of hallways, stairs, storage areas and closets.

• Cleaning and restocking of fireplaces.

• Vacuums and cleans floors, rugs, furniture and drapes.   Buffs floors.

• Washes inside and outside of windows

• Shampoos carpets when needed.

• Reports any damage, burned out light bulbs and plumbing problems to the maintenance or housekeeping department

• Wash/dry terry cloth and rags throughout shift.

• Assist with Pool towels collection, distribution, washing, and drying as needed.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to follow instruction and provide support to the Housekeepers.

• Ability to work independently.

• Thorough understanding of safety hazards and proper use of various cleaning and sanitizing solutions.

• Ability to perform basic repairs and operate tools or equipment used in routine maintenance.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Bilingual skills a plus

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds

 EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• Sufficient education and literacy needed to identify and read product labels and to communicate with guests about job-related needs.

• Ability to read, write, speak, understand and communicate in basic English preferred.

• High School Education

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Prolonged periods standing and walking and frequently pulling, pushing, and bending.

• Must be able to lift up to 50 pounds at times.

Job Title: Line Cook
Department: Food & Beverage / Back of House
Reports to: Executive Chef
Classification: Non-Exempt

SUMMARY

Cooks and prepares a variety of food products, including meats, seafood, poultry, vegetables, sauces and stocks according to the club’s standard recipes using a variety of equipment and utensils according to the daily prep list.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Take inventory of all items required for station set-up and determine those items that require preparation.

2. Prepares items according to standard recipes.

3. Requisitions items needed to produce menu items.

4. Notifies Sous Chef of expected shortages.

5. Ensures that assigned work areas and equipment are clean and sanitary.

6. Sets-up, maintains and breaks down prep cook station.

7. Covers, dates and neatly stores all leftover products that are re-usable.

8. Makes recommendations for maintenance, repair and upkeep of the line prep area and equipment.

9. Attends kitchen staff meetings and offers suggestions for improvements.

10. Assists with other duties as assigned by the Sous Chef and Executive Chef.

SUPERVISORY RESPONSIBILITIES

None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, stretch and twist and reach.

• Push, pull or lift up to 50 pounds.

• Continuous repetitive motions.

• Work in hot, humid and noisy environment.

• Must be able to communicate clearly with managers, kitchen and dining room personnel.

• Maintains the highest food safety standards.

• Able to produce all assigned menu items according to the club’s standard recipes.

• Helps in other areas of the kitchen during slow periods or when necessary.

• Knowledge of and ability to perform required role during emergency situations.

• Strong organizational skills; ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Bilingual skills a plus

• Professional appearance and demeanor

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• A minimum of two years of experience in kitchen preparation and cooking in a club, resort, hotel or institutional setting

• Food safety certification

 PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required to stand for long periods and walk, balance, stoop, kneel, crouch, bend, stretch and twist or reach

• Push, pull or lift up to 50 pounds

• Continuous repetitive motions

• Work in hot, humid and noisy environment

• Coordinate multiple tasks simultaneously

Job Title: Snack Bar Attendant
Department: Food & Beverage
Reports to: Snack Bar Supervisor
Classification: Non-Exempt

SUMMARY

Provides food and beverage services at the turn or the pool house in a friendly, efficient, and professional manner; ensures a positive experience for all members and guests.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Greets member and guests upon arrival

• Takes food and beverage orders accurately and courteously; responds to members and guests questions regarding food and beverage items

• Prepares and assembles food, procures items from each station as necessary (if culinary staff is unavailable)

• Reviews food order for accuracy and presentation prior to delivery to member or guest

• Removes soiled dishes

• Presents the chit to members and guests; turns in chits daily to manager

• Handles credit card charges as prescribed by standard operating procedures

• Maintains cleanliness and sanitation at all times

• Resolves member/guest problems and complaints; utilizes own best judgment in resolving issues or refers to management as needed

• Answers phone in a courteous and timely manner

• Performs other duties as assigned by manager

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous experience in food service preferred

• Strong organizational skills: ability to manage priorities and workflow

• POS knowledge required (Jonas a plus)

• Versatility, flexibility, and willingness to work within constantly changing priorities with enthusiasm

• Excellent customer service skills

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible and innovative team player

• Bilingual skills a plus

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels from various backgrounds

• Must be able to speak, read, write and understand the primary language(s) used in the workplace

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School education

• Food Handlers Certification Card

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Stand for long periods of time

• Lift and move up to 30 pounds

• Understand and respond to a diverse population

• Coordinate multiple tasks simultaneously

• Calculate figures and amounts

Job Title: Outside Services Staff
Department: Outside Services
Reports to: Outside Services Supervisor
Classification: Non-Exempt

SUMMARY

Provides bag, golf car and practice facility services to members and guests in a friendly, efficient, and professional manner.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Brings carts from cart barn to cart staging area outside Golf Shop

• Removes bags from Bag Storage Room and loads onto carts

• Transports practice balls to each end of range and fills appropriate containers

• Places bags of practice balls at evenly spaced intervals on range

• Operates tractor and ball picker on practice facility to retrieve balls

• Washes all practice balls daily

• Removes bags from golf cars and returns bags to assigned rack in Bag Storage Room

• Returns golf cars to barn; removes waste and provides each golf car with a new scorecard, pencil, and tees; refills sand bottles; washes golf car with pressure cleaner; parks golf car in barn and connects charger cable

• Service electric golf car and vehicles when needed

• Maintains a clean and organized Bag Storage Room and Club Repair Room

• Washes towels and other reusable items

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Strong organizational skills; ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Good judgment with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds

• Must be able to speak, read, write, and understand the primary language(s) used in the workplace

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Education, some college

• Valid California Drivers License

Job Title: Guest Services
Department: Residence Club
Reports to: Residence Club Supervisors
Classification: Non-Exempt

SUMMARY

Most akin to a bellhop or valet, Guest Services is here to provide above and beyond service to members and guests alike.  Here to assist the internal and external guests, Guest Services preforms a wide range of tasks all in an effort to create the best experience for members and guests at Mayacama.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• Maintain complete knowledge of:

1. All Club features/services, hours of operations

2. All Club restaurant food concepts, menu price range, dress code and ambiance

3. All Residence types, numbers/names, layout appointments, amenities, and locations.

4. Daily house count and expected arrivals/departures.

5. Scheduled daily event activities, names, and locations of meeting/banquet rooms.

6. Local events, attractions, holiday schedules

• Maintain complete knowledge and comply with all Club departmental policies and procedures including property safety guidelines.

• Monitor the property radio to help with ANY service needs.

• Set up workstations with necessary supplies; maintain cleanliness through shift. This includes the GS golf carts, the bell closet, and the like.

• Accommodate all Member/guest requests efficiently, accurately, expediently, and courteously. Follow up with designated Club personnel to ensure completion of request.

• Assist with group luggage requirements, wine deliveries, package delivery etc.

• Monitor working condition of departmental equipment/supplies and notify supervisor of anything that needs attention.

• Maintain the condition of the Front Circle at the Clubhouse.

• Ensure that all pertinent information is documented in the pass-on.

• Transport Member/guest luggage from the point of arrival at the Club to their assigned Residence.

• Transport Member/guest luggage from their Residence to the point of departure from the club.

• Correctly tag, store, and retrieve luggage as requested.

• Identify and explain Club facilities and features to Member/guests while escorting them to their Residence.

• Identify and explain Residence features to include use of:

1. Air conditioning/heat units and thermostat controls

2. Telephone

3. Television

4. Mini bar

5. In room safe

6. Lights

7. Bathroom amenities

8. Valet/laundry services

9. Services

10. Emergency procedures

• Retrieve Member/guest dry cleaning/laundry form their Residence and deliver to laundry.

• Deliver items to Member/guest Lodging unit promptly to include:

1. messages

2. mail, faxes.

3. packages

4. flowers

5. sundry items requested by Member/Guests.

6. gift items.

• Deliver newspapers by 7:00am to all occupied Residences.

• Clean Golf carts and maintain cleanliness of carts.

• Maintain Golf carts for Residence Club including long beds. This includes but is not limited to general cleanliness of the carts, maintaining battery water, and communicating potential issues with direct supervisors.

• Successful completion of the training/certification process. (AED, CPR, golf cart safety)

• Assist Members/guests in locating and retrieving lost luggage. This includes working with the Reception/Concierge to work through the lost and found.

• Work hand in hand with the Reception/Concierge to maintain and organize the Lost and Found.

• Assist with maintaining the parking lot to provide clear, safe lanes for all vehicles.

• Log, receive and distribute all packages from currier services. This could include delivering packages to local homes for residents of the Mayacama Homeowner’s Association.

SUPERVISORY RESPONSIBILITIES

• None

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to understand Member/guest inquiries and provide responses.

• Ability to focus attention on Member/guest needs, remaining calm and courteous.

• Ability to promote positive relations with all individuals who approach the Front Desk and by telephone.

• Ability to think clearly, quickly, maintain concentration and makes concise decisions.

• Ability to focus attention on details.

• Ability to maintain confidentiality of all Member/guest information and pertinent Club data.

• Ability to ensure security of Residence access.

• Ability to perform job functions with minimal supervision.

• Ability to work cohesively with other departments and co-workers as part of a team.

• Ability to be flexible as the job changes.

• Ability to analyze and resolve problems exercising good judgment.

• Ability to work flexible hours, including weekends, holidays, and evenings if necessary.

• Must have a professional image and personality exuding confidence and leadership skills.

• Be an ambassador to the Mayacama Golf Club at all times, in and outside of one’s workplace.

• Ability to be a clear thinker in pressure situations and exercise good judgments.

• Ability to work well under pressure of check-in/check-out and in coordinating all departmental functions.

• Ability to focus attention on Member/guests’ needs.

• Ability to exert physical effort in placing, removing, and transporting Member/guest luggage.

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Diploma or equivalent required; bachelor’s degree preferred.

WORK ENVIRONMENT, PHYSICAL/MENTAL DEMANDS

The work environment characteristics and physical/mental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Valid California Drivers License

• Ability to work in a variety of weather conditions.

• Excellent customer service skills paying close attention to detail.

• Strong organizational skills: ability to manage priorities and workflow.

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm.

• Good judgment with the ability to make timely and sound decisions.

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds.

Job Title: Reception / Concierge
Department: The Ruse
Reports to: General Manager
Classification: Non-Exempt

SUMMARY

Assist guests providing gracious and sincere customer service in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality.

DUTIES AND RESPONSIBILITIES

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned.  Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

• To understand and respond to all member and guest needs and requests in a friendly, helpful, timely and professional manner.

• To follow all specified procedures in administering the affairs of the concierge desk; including travel assistance, dining reservations, providing information (and reservations) for local attractions, ticketing, arrival amenities and prepare detailed itineraries.

• To assist with coordination of transportation, guests, amenity deliveries, and property explanation and orientation.

• To develop and maintain a working knowledge and contact base of the local area and surrounding areas, to be able to provide guests with information regarding points of interest, local services, location, cost, hours of operations, etc. 

• Register(check-in) guests and assigns rooms; complies and accommodates special requests whenever possible.

• Create, maintain, replace room keys

• Operates front office equipment including but not limited to the copy machine, Front desk computers, fax machine, postage machine, etc.

• Processes guest check-outs including reconciling billing and following up with receipt documentation.

• Posts and files all charges to members accounts including charges post check out such as transportation charges or in-room amenity charges.

• Maintain an accurate inventory including logging the ins and outs of the property’s Lost and Found.

• Uses proper telephone etiquette put forth by management.

• Process mail, packages, and messages

• Reads emails and guest log daily; knows of daily activities and events 

• Attends department meetings

• Coordinates guestroom maintenance work with the engineering and maintenance department using designated methods

• Communicates with Housekeeping team about daily services

• Reports unusual occurrences or requests to the General Manager

• Knows all safety and emergency procedures and accident prevention policies and procedures

• Maintains the cleanliness and neatness of the front desk area including reporting of inventory shortages and overstocking.

• Executes all Shift checklists including reporting and communication

• To be completely familiar with Emergency Procedures and provide calm reassuring assistance to guests, visitors, and fellow employees in the event of an emergency.

• Finishing shift by communicating relevant information to following shift members as to set them up for success!

SUPERVISORY RESPONSIBILITIES

§  No supervisory duties are included in this position 

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Effective decision-making skills, and strong problem-solving skills

• Ability to acquire and maintain relationships with guests, staff, and vendors.

• Good presentation skills, strong communication skills (verbal, listening, writing)

• Strong organizational skills

• Ability to use standard software applications 

EDUCATION, CERTIFICATES, LICENSES, REGISTRATIONS

• High School Diploma or equivalent required;